Nice Systems is an Israel-based customer-service
solutions provider. Its services are used by more than 25,000 companies in 150
countries. Nice Systems is moving forward with the launching of Mobile Reach
last year. Mobile Reach is a software that operates in the background of
retail, banking, and other similar apps.
In its own research, Nice Systems found out that
approximately 60% of smartphone transactions fail. Only 64% of these users call
for help. The rest simply walk away frustrated. Nice Systems wants to lighten
the burden of these frustrated smartphone users by extending help instead of
just letting the users browse through their app menus trying to find the answer.
Users save as much as 30 minutes of waiting time with Nice Systems apps.
Aside from banking and retail, Nice Systems apps is also
used in transportation systems and city centers. These markets capture sensor
data that need real time and quick resolution and management of
issues. Nice Systems Director of Solutions Marketing Tamar Sharir said the
company puts an end to lip service to customer service.
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