Zingaya is a Russian technology company that was established to empower website visitors to make one-click calls to contact centers using their browser. Website operators can find the company’s innovation as the most seamless voice calling feature that enhances the overall customer experience. Zingaya users enjoy increased average order values, improved conversion rates, and accelerated resolutions.
Zingaya was launched in September 2010 in North America. It is a cutting edge click-to-call services provider. The innovation uses Adobe Flash-based VoIP technology. Zingaya embeds a widget that sends VoIP caller to Skype, a landline, or mobile phone. No downloading is required. It all comes by just simply clicking the “call” button.
Zingaya was established in 2010. Just two years into its operations, Zingaya is already facilitating millions of calls. In 2012, for instance, Zingaya catered to 1.4 million unique calls. That figure was already exceeding in the first quarter of 2013 alone. Zingaya is making $500,000 annually in revenues. CEO Alexey Aylarov says that the company is now near the breakeven point.
Since Zingaya is a click-to-call provider, it partnered with Bandwidth to handle the demands of the solution. Zingaya has to leverage the nationwide network of Bandwidth so that it can focus on its core competencies – give its customers the best service through a one-click free call. Bandwidth allows Zingaya gain the upper hand in scaling more users in the US VoIP market.
Since the partnership with Bandwidth started, Zingaya has been supporting more than 500,000 monthly calls. These calls account for over two million minutes of calls across over 500 customers. Among the most common users of Zingaya’s solution are HR practitioner TriNet.com, e-commerce company SwimOutlet.com, and conference organizer FreeConferenceCall.com.
Zingaya is lined among the best tech innovators in the world such as Google Voice, Groupme, and Pinger. All these companies have used bandwidth in dealing with complex telecom through APIs, online tools and developer platform that are useful in software development.
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