Based on hard evidences, patients wait for long periods of time—days or even months—just to make a doctor’s appointment. That’s why many patients take advantage of the out-patient services in hospitals to gain immediate access to healthcare services through the emergency room. Teladoc was founded to engage the problem and provide 24/7 access to healthcare services anytime, anywhere.
It is also noticeable that healthcare premiums, medical expenses, and costs of medicines are rising up to twice as much as the inflation rate. Teladoc recognizes this problem and offers affordable healthcare, even for urgent cases through ER visits.
Quick access to low cost healthcare usually translates to lower quality of service. Teladoc is using the highest quality processes and clinical protocols through a strong network of certified physicians.
The results of Teladoc’s efforts have been amazing. According to the company’s figures, 95% of its 4.5 million members are satisfied with its services and 96% of physicians are satisfied, with the average consultation duration of 134 minutes per patient. Average call back time is recorded at 24 minutes. Ninety percent of patient issues were resolved with zero malpractice claims.
All physicians associated with Teladoc are board certified. Otherwise, they are not allowed to provide healthcare services, even through telephone or online video consultation. These doctors use electronic health records in making diagnoses, treating ailments, and prescribing drugs. The quality processes employed by Teladoc are according to the standards of the National Committee for Quality Assurance (NCQA). Teladoc physicians renew their credentials every three years.
Now that telehealth and telemedicine is slowly integrated into the mainstream healthcare industry, Teladoc is in a very strategic position. It has pioneered the most convenient, most affordable, and most accessible telehealth and telemedicine services.
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