United Technologies: Global Innovator with a “Quality First” Mindset

United Technologies (UTC) is a global provider of high tech products and services in the global building and aerospace systems industries. Its major commercial businesses include the air conditioning, ventilation and heating provider UTC Climate Controls and Security, and Otis elevators and escalators. In the aerospace business, UTC’s products include the Pratt & Whitney aircraft engine which is a part of the UTC Propulsion and Aerospace System, and the Sikorsky aircraft. UTC pursues innovation through a research organization that would improve the performance and efficiency of UTC products.

In 2012, Barron ranked UTC among the World’s Respected Companies. Industry Week also ranked UTC as the 24^th largest manufacturer in the US and the 73^rd publicly traded manufacturer in the world. UTC is 48^th in the 2012 Fortune’s list of US companies and first in the Most Admired aerospace and defense companies. The Forbes Global 2000 of 2012 ranked UTC as the world’s 120^th largest company. The Thomson Reuters named UTC among the top 100 Global Innovators in the industry of transportation equipment.

UTC stands out because of quality. Each UTC employee is governed by the “quality first” mindset. Improvement of quality is the job of every UTC employee. Both internal and external customers are fully satisfied with UTC’s innovative products.

UTC’s excellence is defined by the way customers from all over the world patronize its products. For investors, UTC’s excellence is determined by how much these investors are willing to invest in its businesses. Because UTC is offering superior quality products and services, customers and investors grow with the company. All stakeholders prosper. That is what competitive excellence is for UTC. This is embodied in the ACE mission statement.

ACE stands for Achieving Competitive Excellence. It is proprietary to UTC. This ensures that the company's operating systems are world class. ACE focuses on how to increase efficiency while reducing wastes in a significant manner. ACE contains three important elements: culture and philosophy, tools and competency. All UTC facilities worldwide are guided by the ACE Mission Statement.