The legend of a start-up business rising to national and worldwide success is equally influential as a treasured parable or piece of folklore. We take inspiration from the groups that started with a little seed capital and grew into a household name. While these instances are surely motivational, they may leave us with blind spots in terms of our understanding of the corporate journey. Especially in the wake of the recession, we can learn a great deal from the businesses that fell into struggle and lifted themselves back up to an even higher rung of success than before. Air Pacific, Ltd, is a company that bears this profile.
In 2010, experienced pilot and executive David Pfleiger joined the airline as Chief Executive Officer and faced the harsh truths of its current state: $91 million in Fijian currency in operating losses, and a model of business that couldn’t keep up with its capacity. Pflieger set about breathing new life into the group and undertook numerous projects, including the restructure of union and management contracts, the creation of a new management team, and the decrease in services the airline could not afford. Additionally, he put into effect the country’s first airline fuel conservation plan as well as guest service department. Just 11 months after Pfleiger took control, Air Pacific saw a transition from loss to profit, securing a gross revenue of U.S. $290 million, and achieved a 15 percent increase in on-time performance. Skilled in disparate arenas of legal negotiations, operational strategies, and human resources, Pflieger commands nearly three decades in the aviation industry as well as a JD and MBA. Thanks to leaders like him, buckling businesses may see success again.
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