Thursday, June 7, 2012

Don’t Be a Stranger: One Group’s Successful Approach


Everywhere we look today, there’s a new product or service that promises to improve our life through technology: a map application that uses items on our calendar’s to do to list to direct us towards places to manage these errands, an interactive document sharing system that allows employees to work together while physically apart, a social media site that allows epicureans to share and rate the restaurants they patronize with other gourmet enthusiasts.  While these tools have irrevocably shaped our lives, the importance of other kinds of communication remains untouched in some regards. Inalink, a company that caters to organizations throughout the United States, built a business on this principle.

Because professional organizations depend on their members to thrive, Inalink offers a host of member relations services based on the value of interpersonal relations. The staff of Inalink pride themselves on a deep knowledge about their clients, which they leverage in one-on-one conversations with the membership population. Inalink assists with a number of objectives, including the analysis of membership lapses and the targeted recovery of cancellations. In addition to offering a listening ear to those who recently withdrew and translating this information into helpful reports, Inalink pays close attention to new members and conducts keep-in-touch initiatives with longstanding members. With the support of the company, organizations benefit from a stronger understanding of their clientele and their wants within the context of the associations. Inalink additionally provides customized campaigns to increase conference registration, engage members with information about new programs, and participate in evaluations about current offerings. 

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